Terms and Conditions

Booking & payment

Once an agreement regarding the accommodation options is reached, they will be booked accordingly. Once all hotels are booked and confirmed, a 20% deposit of the total cost of the tour package is required. The balance is due 30 days prior to departure. If your reservation is made within 30 days of departure, the entire cost of the trip must be paid once all the hotels are booked and confirmed.

Our tour prices do not include airfare, and are subject to change. However, the price for the tour of your choice is guaranteed at the moment we receive your deposit.

As payment options, we accept credit card payments (via Pay Pal) or wire transfer. In some circumstances, we may accept cash payment of the balance upon arrival on the tour.

Please note we cannot accept credit card information over e-mail or telephone.

Cancellation and refunds

All cancellation requests must be made in writing, over e-mail. Cancellations made 60 days or more prior to departure will receive full refund, minus any cancellation fees assessed by providers of services such as, but not limited to, hotels and transportation providers. 59 to 30 days cancellations will be subject to loss of the deposit (20% of the total cost of the trip). 30 to 16 days cancellations will be subject to loss of 50% of the total tour cost. 15 days or less will be subject to loss of 100% of total tour price.

Included with your tour:

The services of an English speaking guide/driver, as well as private transportation. Entrance fees and guided tours for the sights included in your itinerary. Your guide will be available with his services at any other sights you might decide to visit, but you will have to pay the entrance fees on your own and in some cases the entrance fee for the guide. All breakfasts, plus other meals as per the itinerary of each tour. Special features (home hosted meals, folklore shows, etc.) as per the itinerary of each tour. Accommodations every night while on the tour, based on each tour’s hotel list. Airport transfers.

Insurance

The tour packages include no insurance. We strongly recommend the purchase of trip cancellation insurance (covering expenses related to cancellation of your trip due to illness, accident or other unforeseen circumstances), as well as trip medical insurance (that would cover some of the medical care costs while at your destination, in case medical care is needed, including air fare and air arrangements for returning home early, as a result of medical problems). We also recommend baggage insurance, in case your baggage is lost or stolen at any point before, after, or during your tour.

Passports and Visas

You will need valid passports for travel. Please check with the appropriate consulate or embassy for visa requirements.

Changes of the itinerary

Itineraries and other arrangements are subject to change at any time due to unforeseen circumstances or circumstances beyond Balkan Trails control. All efforts will be made to operate the tour as planned and advertised, but changes may occur after the final itinerary has been issued. In case any changes occur, all efforts will be made to replace the planned features with equivalent ones.

Air arrangements

No responsibility will be accepted for mistakes or errors in airfare bookings made by third parties. Balkan Trails will communicate with the traveler(s) regarding the exact travel dates and times involved with the tour, and it is up to the traveler(s) to ensure the correct arrival and departure flights are booked.

Smoking

No smoking is allowed inside Balkan Trails vehicles used for your tour. If you are a smoker, please let us know, smoking rooms in the hotels you will be staying at can be arranged, depending on availability.

PAYMENT OF THE TOUR PRICE CONSTITUTES YOUR ACCEPTANCE OF THE TERMS AND CONDITIONS SET OUT HEREIN.