COVID-19

Book with confidence

At Balkan Trails, we have always had flexible booking and cancellation conditions, and in these difficult times, we’re going one step further with our COVID-19 peace of mind promise.

Guaranteed refund choice 

We’re one of the few tour companies who’ve offered immediate refunds throughout the Coronavirus crisis in 2020, no questions asked.

Sadly, we had to cancel all tours for 2020. 90% of the travelers booked for 2020 requested a refund, which was processed immediately. You can read their feedback on our refund procedures on our Trustpilot page. The remaining 10% opted to postpone their trip to 2021 or 2022.

We’ll continue to offer a refund if your tour is canceled due to Covid 19-related regulations in Romania or Bulgaria or if you’re unable to travel to Bulgaria and Romania due to the pandemic.

Book with no deposit

Despite the pandemic, the desire to travel is still alive! Planning a private, custom tour takes time, and we’d like to make sure you won’t miss out on the experience of a lifetime! For the 2021 season, we offer the possibility of booking our tours without paying the regular 10% deposit. Get in touch and tell us about the trip you’d like to have. We’ll take care of the customization and all other planning-related steps, and then we’ll wait for you to let us know the exact date when you’d like to start the tour. 

Travel insurance for Covid-19

While we do not offer travel insurance, we strongly suggest you purchase a travel protection plan that provides international coverage for Covid 19. We do not charge a deposit for new bookings, but such insurance will be handy for claiming other costs, such as airline tickets.

Travel with confidence 

Our protocols are based on the European Commission’s guidelines, the WTTC (World Travel & Tourism Council), the World Tourism Organisation,  and local government regulations and include personal protection, extensive disinfecting, and social distancing measures.

When you travel with us, we’re doing everything in our power to keep you safe. Read on to find out more about the measure we take to do this.

General guidelines:

Since local rules and protocols are ever-changing, we’re constantly reviewing our itineraries to provide you with a safe experience. In case any major change is required, we’ll notify you ahead of time.

Until a vaccine is widely available, our guide/drivers will undergo a PCR test within 48 hours from the start of your tour.

Our guide/drivers might decide to modify the itinerary during the tour if appropriate social distancing cannot be achieved (for example, to avoid large crowds during your sightseeing tours).

Our guide/drivers are undergoing training on COVID-19 protocols. Upon arrival, your guide will brief you on local government regulations.

We will only work with restaurants and hotels that comply with strict protocols for hygiene and social distancing.

Transport:

Single-use masks, paper tissues, and hand disinfectant will be made available in the vehicle used for your tour.

All touchpoints in the vehicle will be disinfected multiple times during the day.

Accommodation:

We will only offer hotels that have specific COVID-19 protocols in place and comply with local government guidelines.

These measures include enhanced room cleaning, ventilation, social distancing, and regular disinfection of public areas.

Our recommendations for you:

Bring your own face masks (minimum 2, reusable) and alcohol-based hand sanitizer.

Please check with your airline about their Covid-19 requirements before departure.

Purchase a travel protection plan that includes cover for medical and cancellation claims related to Covid-19.